Procedure for filing a complaint at SCORES and SMARTODR

If not satisfied from the above investor can directly complaint to SEBI via SCORES by as follows steps:

Mandatory details for filing complaints on SCORES –Easy and quick

Register on SCORES portal
Mandatory details for filing complaints on SCORES
- i. Name, PAN, Address, Mobile Number, E-mail ID
Benefits:
- i. Effective Communication
- ii. Speedy redressal of the grievances

After exhausting all available options for resolution of the grievance, if the client is still not satisfied with the outcome,

They can initiate dispute resolution through the investor login at ODR Portal https://smartodr.in/login

Further dispute resolution through the ODR Portal can be initiated when the complaint/dispute is not under consideration in terms of the above or SCOREs guidelines as applicable or not pending before any arbitral process, court, and tribunal or consumer forum or are non-arbitral in terms of Indian law.

Steps for access of ODR Portal:
Register on SMART ODR Portal