Procedure for filing a complaint

Procedure for filing a complaint

• A designated e-mail id has been created namely ig@farsightshares.com and the same has been displayed on our website https://www.farsightshares.com under Investor Grievance. or the investor by visiting any of our Authorised Person’s Office the client may register his complaint on the Grievance Register maintained by the Authorised Person and the response email will be deliver to investor on lodged of complaint.
• All Investor Grievances (hard copy or soft copy) of the complaints that are received at the Head office and should after incorporating their comments / remarks if any, forwarded within 4 (Four) working days of the receipt of the complaint to the Compliance Department at corporate office for further action.
• If there is no response from concerned department or the branch and or associate within 6 (Six) working days then the same would be reported to the Managing Director of the company as in the form of an MIS reporting.
• All investor grievances should be resolved within time period of 10 days of the receipt of the complaint.
• All the investor grievances (hard copy or softcopy) would be updated in an excel (soft copy) or/and register (hard copy) on the same day of the receipt of the complaint. This register would be monitored at Head Office by the compliance officer on daily basis.
• After verification and scrutiny, the appropriate steps would be initiated to resolve the complaint at the earliest. Therefore, compliance department will ensure that depending upon the type of the complaint, all the information i.e. from the receipt of the complaint till the status of being resolved would be updated in the register. The compliance officer would ensure that it gives its sign-off only after the complaint is resolved.
• Complaint Status: The client can inquire about the status of his/her complaint by re-sending an e-mail without changing the subject line